Privacy Policy

Please read our Privacy Policy in full before continuing to the site.

VERITY WATER SCIENCES COMPANY ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based booking system, website, and related digital services (collectively, the "Platform") to schedule water testing, laboratory analyses, consultations, or related services.

Please read this Privacy Policy carefully. By accessing or using our booking system, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined below. If you do not agree with our policies and practices, please do not use our Platform.

1. Information We Collect

We collect information that identifies, relates to, describes, or can be linked to a particular individual ("Personal Data"). Depending on how you interact with our booking system, we may collect:

  • Contact Details: Full name, email address, mobile/telephone number, and physical or billing address.
  • Corporate or Professional Information: Company name, business designation, department, and billing details (if booking on behalf of an organization or enterprise).
  • Booking and Transaction Details: Appointment dates and times, selected service packages (e.g., water sample testing frameworks, laboratory analyses), site locations, special instructions, and payment or billing transaction history.
  • Technical and Usage Data: IP address, browser type and version, device information, operating system, time zone setting, and pages visited on our Platform through cookies and standard web logs.

2. How We Use Your Information

We process your Personal Data for legitimate business and operational purposes, including:

  • Service Fulfillment: To schedule, confirm, manage, and execute your laboratory testing appointments, water analyses, and customer service requests.
  • Communication: To send appointment reminders, updates, invoices, receipts, and administrative notices related to your bookings.
  • Platform Improvement: To analyze booking trends, troubleshoot technical issues, and enhance the functionality, security, and user experience of our web-based system.
  • Legal and Regulatory Compliance: To comply with applicable laws, legal processes, tax obligations, and regulatory standards within the Republic of the Philippines (including the Data Privacy Act of 2012).

3. Legal Basis for Processing

We process your personal information under the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill the booking agreement and deliver the water science services you requested.
  • Legal Obligation: Compliance with mandatory statutory, accounting, or judicial requirements.
  • Legitimate Interests: Operating our business efficiently, improving our software platform, and ensuring network security, provided these interests are not overridden by your fundamental rights.
  • Consent: When you explicitly give us permission to process your data for specific marketing or optional communications.

4. Disclosure and Sharing of Information

We treat your personal data with strict confidentiality. We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Trusted third-party vendors and IT contractors who assist us in operating our web-based booking system, hosting infrastructure, processing payments, or managing customer communications, under strict confidentiality agreements.
  • Corporate Affiliates & Partners: Authorized personnel within Verity Water Sciences Company and associated laboratory facilities involved in processing your water samples and test schedules.
  • Legal Authorities: Law enforcement agencies, regulatory bodies, or courts of law when required by applicable laws, subpoenas, or court orders to protect our legal rights or public safety.

5. Data Security

We implement robust administrative, technical, and physical security measures—including data encryption, secure socket layer (SSL) technology, access controls, and regular system audits—to protect your Personal Data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, tax, or accounting requirements, or resolve disputes. Once your data is no longer required, it will be securely deleted, anonymized, or destroyed.

7. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights regarding your personal information:

  • Right to be Informed: To know whether your personal data is being processed, how it is collected, and for what purpose.
  • Right of Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To correct any inaccuracies, errors, or outdated information in your profile.
  • Right to Erasure or Blocking: To suspend, withdraw, or request the removal of your personal data from our systems under lawful grounds.
  • Right to Data Portability: To obtain a copy of your electronic personal data in a structured, commonly used format.
  • Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

8. Third-Party Links

Our booking platform may contain links to external websites or partner portals. This Privacy Policy applies solely to Verity Water Sciences Company and our web-based booking system. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, technology, or legal requirements. Any modifications will be posted directly on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data privacy rights, please contact us at:

  • Company Name: Verity Water Sciences Company
  • Email: privacy@veritywatersciences.com
  • Address: Metro Manila, Philippines
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